Shipping + Handling
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Lost or Damaged Items
You understand and agree that The NRCD shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company.
Return to Sender
In the event that an order is returned to us marked as ‘RTS’ (return to sender) the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If at the time the customer decides they no longer want to proceed with the order the option for store credit/ exchange/ or refund (excluding the cost of shipping) will be offered. If the customer cannot be reached and there is no reply the order will automatically be cancelled and refunded less the original shipping cost and any duties incurred by The NRCD while accepting the RTS package.
The NRCD is not responsible for ‘unclaimed’, ‘refused’, or lost packages shipped to the stated address given for the order.
Change of Address
If in the instance a customer would like a package shipped to an address other than the one registered to the credit card it is possible that these details will need to be verified for security purposes, otherwise we reserve the right to only ship to the billing address. If the order has already been shipped and in the mail stream, the address cannot be changed and will have to wait to be RTS (returned to sender), at which time the customer will be contacted and issued a re-shipping fee.